Hospitality Management

Hospitality Managers are responsible for ensuring exceptional guest experiences by managing operations, staff and customer service. This Short Learning Programme equips you with skills in food production for creating nutritious menus, beverage services, and costing. It emphasises communication, customer service, public relations, reception skills, and business management. Additionally, it enhances proficiency in using Windows-based application for workplace efficiency.

If you have a Grade 10 Certificate, National Certificate (Vocational) Level 2 or equivalent qualification, this Short Learning Programme is ideal for the individual who is excited by the field of Hospitality Management.

Hospitality Management

Short Learning Programme


The recommended duration is eleven months with an option to extend to eighteen months at no additional cost.


Non-credit bearing

Entry Requirements

Grade 10 Certificate; or National Certificate (Vocational) Level 2; or equivalent qualification or alternatively Learners can apply for RPL entry into the Programme from the Academic Committee at Boston Head Office.

This programme is offered by Boston City Campus in the distance mode of education with support provided at Learner Support Centres. Apply to register at any Boston City Campus Learner Support Centre nationwide or online.

All modules are compulsory unless otherwise specified and must be passed.

Ito RPL, on successful completion the Learner apply for admission to a Boston Short Learning Programme or an Occupational Qualification of which either has a Grade 11 Certificate or equivalent qualification as the entry requirement. Each submission is individually evaluated, hence neither admission nor advanced placement is assured.

  • Introduction to PC*
  • Windows*
  • Word Processing*
  • Understanding the Internet*
  • Outlook*
  • Spreadsheets*
  • General Office Practice*
  • Business English*
  • Principles of Customer Service*
  • Introduction to Public Relations*
  • Food Production Principles 1 (Hospitality)*
  • Food and Beverage Services 1*
  • Reservations and Front-of-House Programme (Hotel PMS System)*
  • Reception Skills*
  • Principles of Business Management*
  • Food and Beverage Services 2*
  • Food Costing (Hospitality)*
  • Tourism (Hospitality)*
  • Introduction to Business Accounting (Optional)
  • Field Trips

*Formative Assessments are undertaken and the highest grade achieved in Formative Assessment is retained. The final grade is based on the Summative Assessment only. A maximum of one (1) additional supplementary assessment opportunity is provided for the Summative Assessment, which will be charged for.

**Formative Assessments are for practice purposes in order to prepare for the Summative Assessment. The final grade is based on the Summative Assessment only. A supplementary Summative Assessment opportunity is available and will be charged for.

Friendly | Accurate | Helpful | Creative | Hardworking | Diplomatic
  • Ability to operate effectively in the workplace using a number of Windows-based end-user applications
  • Competence in pre-arrival, in-house and post-departure procedures
  • A basic understanding of business accounting
  • Ability to receive and communicate effectively with visitors
  • Ability to design nutritious menus


On successful completion the Learner will be issued a Boston Short Learning Programme Hospitality Management