Hospitality, Events & Tourism
Hospitality Management Short Course
The Hospitality Management Short Course at Boston City Campus prepares you for the operational and customer facing demands of the hospitality industry. You learn how hotels, restaurants and service environments run, and you build the skills needed to support guest experience, service delivery and smooth daily operations.
The course covers food production basics, menu planning, beverage service, costing, reception skills, customer service and communication. You also gain workplace readiness through training in Windows based applications and foundational business management.
This programme is offered by Boston City Campus in the distance mode of education with support provided at Learner Support Centres. Apply to register at any Boston City Campus Learner Support Centre nationwide.
Programme Summary
Programme Name
Hospitality Management
Programme Type
Short Learning Programme
Entry Requirements
Open Entry
Credits
Non-credit Bearing
Duration
The recommended duration is eleven months with an option to extend to eighteen months at no additional cost.
All modules are compulsory unless otherwise specified and must be passed.
- Introduction to PC*
- Windows*
- Word Processing*
- Understanding the Internet*
- Outlook*
- Spreadsheets*
- General Office Practice*
- Business English*
- Principles of Customer Service*
- Introduction to Public Relations*
- Food Production Principles 1 (Hospitality)*
- Food and Beverage Services 1*
- Reservations and Front-of-House Programme (Hotel PMS System)*
- Reception Skills*
- Principles of Business Management*
- Food and Beverage Services 2*
- Food Costing (Hospitality)*
- Tourism (Hospitality)*
- Introduction to Business Accounting (Optional)
- Field Trips
*Formative Assessments are undertaken and the highest grade achieved in Formative Assessment is retained. The final grade is based on the Summative Assessment only. A maximum of one (1) additional supplementary assessment opportunity is provided for the Summative Assessment, which will be charged for.
**Formative Assessments are for practice purposes in order to prepare for the Summative Assessment. The final grade is based on the Summative Assessment only. A supplementary Summative Assessment opportunity is available and will be charged for.
Friendly | Accurate | Helpful | Creative | Hardworking | Diplomatic
- Ability to operate effectively in the workplace using a number of Windows-based end-user applications
- Competence in pre-arrival, in-house and post-departure procedures
- A basic understanding of business accounting
- Ability to receive and communicate effectively with visitors
- Ability to design nutritious menus
BOSTON SHORT LEARNING PROGRAMME
On successful completion the Learner will be issued a Boston Short Learning Programme Hospitality Management