Hospitality, Events & Tourism
Travel and Tourism Operations Short Course
Travel and Tourism Operations Short Course at Boston City Campus gives you the skills to work in the South African and African travel industry. You learn how domestic and international travel operates, how bookings are managed, how accommodation is coordinated and how travel products are sold.
The course also builds your ability to work with industry financial processes and operational requirements so you can support real travel operations with confidence.
You develop practical selling skills, customer service skills and operational competency that tourism employers expect. The three-months experiential training requirement, gives you work-ready experience in a travel or tourism environment.
This programme is offered by Boston City Campus in the distance mode of education with support provided at Learner Support Centres. Apply to register at any Boston City Campus Learner Support Centre nationwide.
Programme Summary
Programme Name
Travel and Tourism Operations
Programme Type
Short Learning Programme
Entry Requirements
Open Entry
Credits
Non-credit Bearing
Duration
The recommended duration is eleven months with an option to extend to eighteen months at no additional cost.
All modules are compulsory and must be passed.
- Introduction to PC*
- Windows*
- Word Processing*
- Understanding the Internet*
- Outlook*
- Tourism Geography*
- Overview: South Africa*
- Introduction to Domestic Travel*
- Travel Industry Operations*
- Overview: Africa*
- Overview: International Destinations*
- Selling Skills (Travel)*
- Introduction to International Travel*
- Field Trips
- Global Distribution System**
- Experiential Training for three months***
*Formative Assessments are undertaken and the highest grade achieved in Formative Assessment is retained. The final grade is based on the Summative Assessment only. A maximum of one (1) additional supplementary assessment opportunity is provided for the Summative Assessment, which will be charged for.
**Learners are free to select an alternative system, for example Galileo but this is not taught at Boston. In this case the Learner must not register for the module Global Distribution System but must furnish proof of certification.
***Please note that Learners must obtain experiential training (workplace experience) for a minimum of three months. The obligation to find a suitable experiential training workplace does not rest with Boston City Campus.
Accurate | Responsible | Love of Travel | Friendly
- Ability to operate effectively in the workplace using a number of Windows-based end-user applications
- An understanding of the travel and tourism industry
- Ability to demonstrate an understanding of customer service
- Ability to demonstrate computer literacy in the travel and tourism environment
- Ability to operate in the travel and tourism environment
- Destination knowledge and fully conversant in travel geography
- A working knowledge and competency with fares and ticketing, and travel documentation
- Ability to handle financial practices, calculations, procedures and transactions according to industry and operational requirements
BOSTON SHORT LEARNING PROGRAMME
On successful completion the Learner will be issued a Boston Short Learning Programme Travel & Tourism Operations