Travel and Tourism Operations

Professionals in this field facilitate people’s exploration of the world by arranging trips, managing accommodation, and creating memorable travel experiences.

In this programme, you will develop an understanding of the South African and African travel and tourism industry, covering domestic and international travel. You’ll develop expertise in travel industry operations, including selling skills and financial practices according to industry and operational requirements. This distinctive programme offers you the chance to acquire work-ready skills through three months experiential training, enabling you to develop the necessary capabilities for the workforce.

This Short Learning Programme can serve as a foundation for pursuing admission to a Boston Higher Certificate or Occupational qualification, should you wish to continue your studies.

Travel and Tourism Operations Programme


The recommended duration is eleven months with an option to extend to eighteen months at no additional cost.

Entry Requirements

National Senior Certificate; or National Certificate (Vocational) Level 4; or equivalent qualification OR Learners can apply for RPL entry into the programme from the Academic Committee at Boston Head Office.

This programme is offered by Boston City Campus in the distance mode of education with support provided at Learner Support Centres. Apply to register at any Boston City Campus Learner Support Centre nationwide.

All modules are compulsory and must be passed.

Ito RPL, on successful completion the Learner may apply for admission to a Boston Higher Certificate Programme or an Occupational Qualification.

Each submission is individually evaluated, hence neither admission nor advanced placement is assured.

  • Introduction to PC*
  • Windows*
  • Word Processing*
  • Understanding the Internet*
  • Outlook*
  • Tourism Geography*
  • Overview: South Africa*
  • Introduction to Domestic Travel*
  • Travel Industry Operations*
  • Overview: Africa*
  • Overview: International Destinations*
  • Selling Skills (Travel)*
  • Introduction to International Travel*
  • Field Trips
  • Global Distribution System**
  • Experiential Training for three months***

*Formative Assessments are undertaken and the highest grade achieved in Formative Assessment is retained. The final grade is based on the Summative Assessment only. A maximum of one (1) additional supplementary assessment opportunity is provided for the Summative Assessment, which will be charged for.

**Learners are free to select an alternative system, for example Galileo but this is not taught at Boston. In this case the Learner must not register for the module Global Distribution System but must furnish proof of certification.

***Please note that Learners must obtain experiential training (workplace experience) for a minimum of three months. The obligation to find a suitable experiential training workplace does not rest with Boston City Campus.

Accurate | Responsible | Love of Travel | Friendly
  • Ability to operate effectively in the workplace using a number of Windows-based end-user applications
  • An understanding of the travel and tourism industry
  • Ability to demonstrate an understanding of customer service
  • Ability to demonstrate computer literacy in the travel and tourism environment
  • Ability to operate in the travel and tourism environment
  • Destination knowledge and fully conversant in travel geography
  • A working knowledge and competency with fares and ticketing, and travel documentation
  • Ability to handle financial practices, calculations, procedures and transactions according to industry and operational requirements


On successful completion the Learner will be issued a Boston Short Learning Programme Travel & Tourism Operations