Hospitality, Events & Tourism
Booking Agent Short Course
The Booking Agent Short Course at Boston City Campus gives you the essential skills used in travel sales and reservation offices across South Africa. It focuses on quick, practical training so you can assist travellers, process bookings and work confidently with industry systems.
You develop competence in fares, ticketing, travel documentation and standard operating procedures. You also build strong destination knowledge, understand global travel geography and learn to use booking software that the travel and tourism industry relies on every day. This short course gives you a solid foundation for entry level roles in travel agencies, tour companies or airline support teams.
This programme is offered by Boston City Campus in the distance mode of education with support provided at Learner Support Centres. Apply to register at any Boston City Campus Learner Support Centre nationwide.
Programme Summary
Programme Name
Booking Agent
Programme Type
Short Learning Programme
Entry Requirements
Open Entry
Credits
Non-credit Bearing
Duration
The recommended duration is eleven months with an option to extend to eighteen months at no additional cost.
All modules are compulsory and must be passed.
- Introduction to PC*
- Windows*
- Word Processing*
- Understanding the Internet*
- Outlook*
- Tourism Geography*
- Overview: South Africa*
- Introduction to Domestic Travel*
- Travel Industry Operations*
- Global Distribution System**
* Formative Assessments are undertaken and the highest grade achieved in Formative Assessment is retained. The final grade is based on the Summative Assessment only. A maximum of one (1) additional supplementary assessment opportunity is provided for the Summative Assessment, which will be charged for.
**Learners are free to select an alternative system, for example Galileo but this is not taught at Boston. In this case the Learner must not register for the module Global Distribution System but must furnish proof of certification.
Friendly | Love of Travel | Accurate | Diplomatic
- Ability to operate effectively in the workplace using a number of Windows-based end-user applications
- An understanding of the travel and tourism industry
- Ability to operate in the travel and tourism environment
- Destination knowledge
- Conversant in travel geography
- A working knowledge and competency with fares and ticketing, and travel documentation
- Ability to handle procedures and transactions according to industry and operational requirements
BOSTON SHORT LEARNING PROGRAMME
On successful completion the Learner will be issued a Boston Short Learning Programme Booking Agent