Business Management & Leadership, Marketing Administration & Service
Customer Helpdesk Consultant Short Course
The Customer Helpdesk Consultant Short Course prepares you to handle customer queries, support problem resolution and deliver reliable service on behalf of a business. It focuses on the real tasks you perform in a helpdesk environment, whether you’re responding to customers in person, by phone or online.
You build practical workplace skills that help you communicate clearly, manage information accurately and use Windows-based applications with confidence. The course strengthens your understanding of customer needs, teaches you how to respond professionally under pressure and helps you support everyday office operations.
This programme is offered by Boston City Campus in the distance mode of education with support provided at Learner Support Centres. Apply to register at any Boston City Campus Learner Support Centre nationwide.
Programme Summary
Programme Name
Customer Helpdesk Consultant
Programme Type
Short Learning Programme
Entry Requirements
Open Entry
Credits
Non-credit Bearing
Duration
1 Year (full-time)
All modules are compulsory and must be passed.
- Keyboarding**
- Introduction to PC*
- Word Processing*
- Spreadsheets*
- Presentation Graphics*
- Understanding the Internet*
- Outlook*
- Principles of Customer Service*
- Introduction to Public Relations*
- General Office Practice*
- Business English*
*Formative Assessments are undertaken and the highest grade achieved in Formative Assessment is retained. The final grade is based on the Summative Assessment only. A maximum of one (1) additional supplementary assessment opportunity is provided for the Summative Assessment, which will be charged for.
**Keyboarding and Typing modules require the Learner to achieve a stipulated word-per-minute (wpm) typing speed (as stipulated for each module) and in some instances require an additional Summative Assessment. Word-per-minute targets are practice-led assessment formats whereby the Learner continues until the required wpm speed is maintained. Where an additional Summative Assessment is prescribed, the final grade is based on the Summative Assessment as well as the attainment of the wpm typing speed requirement. A maximum of one (1) additional supplementary assessment opportunity is provided for these Summative Assessments, which will be charged for.
- Ability to operate effectively in the workplace using a number of Windows-based end-user applications
- Ability to understand the needs of the customer
- Responsibility for making decisions to satisfy the customers’ needs
- Ability to compile own correspondence and liaise with senior management
- Ability to communicate effectively with customers
BOSTON SHORT LEARNING PROGRAMME
On successful completion the Learner will be issued a Boston Short Learning Programme Customer Helpdesk Consultant