Customer Helpdesk Consultant

Being a customer helpdesk consultant is a role dedicated to providing exceptional support and assistance to a business’ customers.

Throughout the programme, you will develop a deeper understanding of the importance of effective communication and enhance your ability to communicate effectively. You will gain essential skills in general office practice, enabling you to operate proficiently in a workplace environment using various Windows-based applications. Furthermore, you will delve into customer service principles, grasp the art of understanding customer needs, and take responsibility for making decisions that fulfil those needs.

This Short Learning Programme can serve as a foundation for pursuing admission to a Boston Higher Certificate if you wish to continue your studies in the future.

Boston Short Learning Programme


1 Year (full-time)

Entry Requirements

National Senior Certificate; or National Certificate (Vocational) 4; or equivalent qualification OR Learners can apply for RPL entry into the Programme from the Academic Committee at Boston Head Office.

This programme is offered by Boston City Campus in the distance mode of education with support provided at Learner Support Centres. Apply to register at any Boston City Campus Learner Support Centre nationwide.

All modules are compulsory and must be passed.

Suggested personality profiles for this qualification encompass, but are not restricted to:

  • Friendly
  • Caring
  • Diplomatic
  • Communicative
  • Confident

  • Keyboarding**
  • Introduction to PC*
  • Word Processing*
  • Spreadsheets*
  • Presentation Graphics*
  • Understanding the Internet*
  • Outlook*
  • Principles of Customer Service*
  • Introduction to Public Relations*
  • General Office Practice*
  • Business English*

*Formative Assessments are undertaken and the highest grade achieved in Formative Assessment is retained. The final grade is based on the Summative Assessment only. A maximum of one (1) additional supplementary assessment opportunity is provided for the Summative Assessment, which will be charged for.

**Keyboarding and Typing modules require the Learner to achieve a stipulated word-per-minute (wpm) typing speed (as stipulated for each module) and in some instances require an additional Summative Assessment. Word-per-minute targets are practice-led assessment formats whereby the Learner continues until the required wpm speed is maintained. Where an additional Summative Assessment is prescribed, the final grade is based on the Summative Assessment as well as the attainment of the wpm typing speed requirement. A maximum of one (1) additional supplementary assessment opportunity is provided for these Summative Assessments, which will be charged for.

  • Ability to operate effectively in the workplace using a number of Windows-based end-user applications
  • Ability to understand the needs of the customer
  • Responsibility for making decisions to satisfy the customers’ needs
  • Ability to compile own correspondence and liaise with senior management
  • Ability to communicate effectively with customers


On successful completion the Learner will be issued a Boston Short Learning Programme Customer Helpdesk Consultant