If you have a Grade 10 Certificate, National Certificate (Vocational) Level 2, or equivalent qualification, this quick skills acquisition course will get you career-ready as a receptionist in just six months.

Being a receptionist is about being the welcoming face and voice of an organisation.
This programme will develop your receptionist skills, including proficiency in Windows-based applications, customer service, office practices, and business English. You will also learn effective communication, visitor reception, call screening, typing, and office procedures.

Receptionist Short Learning Programme


6 - 12 Months

Entry Requirements

Grade 10 Certificate; or National Certificate (Vocational) Level 2; or equivalent qualification OR Learners can apply for RPL entry into the Programme from the Academic Committee at Boston Head Office.

This programme is offered by Boston City Campus in the distance mode of education with support provided at Learner Support Centres. Apply to register at any Boston City Campus Learner Support Centre nationwide or online.

All modules are compulsory and must be passed.


  • Pleasant
  • Courteous
  • Helpful
  • Patient
  • Polite
  • Presentable

  • Introduction to PC*
  • Windows*
  • Word Processing*
  • Understanding the Internet*
  • Outlook*
  • Reception Skills*
  • Principles of Customer Service*
  • General Office Practice*
  • Business English*
*Formative Assessments are undertaken and the highest grade achieved in Formative Assessment is retained. The final grade is based on the Summative Assessment only. A maximum of one (1) additional supplementary assessment opportunity is provided for the Summative Assessment, which will be charged for.
Pleasant | Courteous | Helpful | Patient | Polite | Presentable
  • Ability to operate effectively in the workplace using a number of Windows-based end-user applications
  • Ability to receive visitors and screen calls
  • Ability to communicate effectively with customers
  • Familiarity with office routine procedures, filing and correspondence


On successful completion the Learner will be issued a Boston Short Learning Programme Receptionist

Ito RPL, on successful completion the Learner apply for admission to a Boston Short Learning Programme or an Occupational Qualification of which either has a Grade 11 Certificate or equivalent qualification as the entry requirement. Each submission is individually evaluated, hence neither admission nor advanced placement is assured.