General Secretary

Being a general secretary is a multifaceted role that involves overseeing administrative operations within an organisation. Through this programme, you will improve typing skills, speed and office tasks like call screening, file management and office support. You will also gain knowledge in general office practices, customer service, and Windows-based applications.

If you have a Grade 10 Certificate, National Certificate (Vocational) Level 2, or equivalent qualification, this Short Learning Programme is an excellent choice for you.

General Secretary Short Learning Programme


1 Year (full-time)

Entry Requirements

Grade 10 Certificate; or National Certificate (Vocational) Level 2; or equivalent qualification OR Learners can apply for RPL entry into the Programme from the Academic Committee at Boston Head Office.

This programme is offered by Boston City Campus in the distance mode of education with support provided at Learner Support Centres. Apply to register at any Boston City Campus Learner Support Centre nationwide.

All modules are compulsory and must be passed.


Pleasant | Polite | Friendly | Neat in Appearance

  • Introduction to PC*
  • Windows*
  • Keyboarding**
  • Word Processing*
  • Presentation Graphics*
  • Spreadsheets*
  • Understanding the Internet*
  • Outlook*
  • Business English*
  • General Office Practice*
  • Principles of Customer Service*
  • Reception Skills*
  • Typing Skills for the Executive Secretary**
  • Typing Speed Development**

*Formative Assessments are undertaken and the highest grade achieved in Formative Assessment is retained. The final grade is based on the Summative Assessment only. A maximum of one (1) additional supplementary assessment opportunity is provided for the Summative Assessment, which will be charged for.

**Keyboarding and Typing modules require the Learner to achieve a stipulated word-per-minute (wpm) typing speed (as stipulated for each module) and in some instances require an additional Summative Assessment. Word-per-minute targets are practice-led assessment formats whereby the Learner continues until the required wpm speed is maintained. Where an additional Summative Assessment is prescribed, the final grade is based on the Summative Assessment as well as the attainment of the wpm typing speed requirement. A maximum of one (1) additional supplementary assessment opportunity is provided for these Summative Assessments, which will be charged for.

  • Ability to operate effectively in the workplace using a number of Windows-based end-user applications
  • Ability to type correspondence
  • Ability to screen calls and visitors
    Ability to file documentation
  • Ability to assist one or more persons in the office


On successful completion the Learner will be issued a Boston Short Learning Programme General Secretary

Ito RPL, on successful completion the Learner apply for admission to a Boston Short Learning Programme or an Occupational Qualification of which either has a Grad.