Receptionist Secretary

Receptionist Secretary

If you have a Grade 10 Certificate, National Certificate (Vocational) Level 2, or equivalent qualification, this Short Learning Programme will enable you to enter your career as a receptionist secretary.

Being a receptionist secretary involves playing a pivotal role in the smooth functioning of an office or organisation. As the first point of contact for visitors and callers, receptionist secretaries need excellent communication and interpersonal skills.

Through this course, you will gain a strong foundation in customer service, office practices, and business English. You will also learn effective communication, visitor reception, call screening, office procedures, and typing skills. Additionally, you’ll develop proficiency in using Windows-based applications.

Receptionist Secretary

Short Learning Programme


1 Year (full-time)


Non-credit bearing

Entry Requirements

Grade 10 Certificate; or National Certificate (Vocational) Level 2; or equivalent qualification OR Learners can apply for RPL entry into the Programme from the Academic Committee at Boston Head Office.

This programme is offered by Boston City Campus in the distance mode of education with support provided at Learner Support Centres. Apply to register at any Boston City Campus Learner Support Centre nationwide or online.

All modules are compulsory and must be passed.


  • Pleasant
  • Polite
  • Presentable
  • Helpful
  • Patient
  • Courteous

  • Introduction to PC*
  • Windows*
  • Word Processing*
  • Understanding the Internet*
  • Outlook*
  • Reception Skills*
  • Principles of Customer Service*
  • General Office Practice*
  • Business English*
  • Typing Skills for the Executive Secretary**

*Formative Assessments are undertaken and the highest grade achieved in Formative Assessment is retained. The final grade is based on the Summative Assessment only. A maximum of one (1) additional supplementary assessment opportunity is provided for the Summative Assessment, which will be charged for.

**Keyboarding and Typing modules require the Learner to achieve a stipulated word-per-minute (wpm) typing speed (as stipulated for each module) and in some instances require an additional Summative Assessment. Word-per-minute targets are practice-led assessment formats whereby the Learner continues until the required wpm speed is maintained. Where an additional Summative Assessment is prescribed, the final grade is based on the Summative Assessment as well as the attainment of the wpm typing speed requirement. A maximum of one (1) additional supplementary assessment opportunity is provided for these Summative Assessments, which will be charged for.

  • Ability to operate effectively in the workplace using a number of Windows-based end-user applications
  • Ability to communicate effectively with customers
  • Ability to receive visitors and screen calls
  • Familiarity with office routine procedures, filing and correspondence
  • Good typing skills

On successful completion the Learner will be issued a Boston Short Learning Programme Receptionist Secretary

Ito RPL, on successful completion the Learner apply for admission to a Boston Short Learning Programme or an Occupational Qualification of which either has a Grade 11 Certificate or equivalent qualification as the entry requirement. Each submission is individually evaluated, hence neither admission nor advanced placement is assured