Debt Collector

Debt Collector

Being a debt collector is a challenging role that involves contacting individuals or businesses who owe money and working to secure payment on behalf of creditors or collection agencies.

In this course, you’ll acquire debt recovery skills, portfolio management expertise, and an understanding of legal and ethical aspects. You’ll also gain knowledge in customer service, administration, and accounting principles, along with proficiency in using various Windows-based applications.

This Short Learning Programme can serve as a foundation for pursuing admission to a Boston Higher Certificate if you wish to continue your studies in the future.

Debt Collector Short Learning Programme


1 Year (full-time)

Entry Requirements

A National Senior Certificate or National Certificate (Vocational) or equivalent qualification OR alternatively Learners can apply for RPL entry into the programme from the Academic Committee at Boston Head Office.

This programme is offered by Boston City Campus in the distance mode of education with support provided at Learner Support Centres. Apply to register at any Boston City Campus Learner Support Centre nationwide or online.

All modules are compulsory and must be passed.


  • Assertive
  • Friendly
  • Motivated
  • Good at Communicating
  • Confident
  • Responsible

  • Keyboarding**
  • Introduction to PC*
  • Windows*
  • Word Processing*
  • Spreadsheets*
  • Outlook*
  • Business English*
  • Principles of Customer Service*
  • Administration and Accounting Practice*
  • Legalities and Ethics*
  • Call Centre Operations*

*Formative Assessments are undertaken and the highest grade achieved in Formative Assessment is retained. The final grade is based on the Summative Assessment only. A maximum of one (1) additional supplementary assessment opportunity is provided for the Summative Assessment, which will be charged for.

**Keyboarding and Typing modules require the Learner to achieve a stipulated word-per-minute (wpm) typing speed (as stipulated for each module) and in some instances require an additional Summative Assessment. Word-per-minute targets are practice-led assessment formats whereby the Learner continues until the required wpm speed is maintained. Where an additional Summative Assessment is prescribed, the final grade is based on the Summative Assessment as well as the attainment of the wpm typing speed requirement. A maximum of one (1) additional supplementary assessment opportunity is provided for these Summative Assessments, which will be charged for.

  • Ability to operate effectively in the workplace using a number of Windows-based end-user applications
  • Understanding of the debt recovery process, administration and portfolios
  • Knowledge of the key legislation, codes of conduct and ethics in the debt recovery context


On successful completion the Learner will be issued a Boston Short Learning Programme Debt Collector

Ito RPL, on successful completion the Learner may apply for admission to a Boston Higher Certificate Programme or an Occupational Qualification. Each submission is individually evaluated, hence neither admission nor advanced placement is assured.