Call Centre Operator

Call Centre Operator

If you have a Grade 10 Certificate, National Certificate (Vocational) Level 2, or equivalent qualification, this Short Learning Programme will prepare you for a call centre environment.

Being a call centre operator is a role that revolves around effective communication and customer service. This Short Learning Programme will give you the ability to communicate effectively. You will gain sound knowledge of effective telephone techniques, an ability to understand customers’ needs, as well as how to capture information accurately. Additionally, you will develop an ability to operate effectively in the workplace using a number of Windows-based applications, and build your knowledge and skills about call centre operations and customer service principles.

Call Centre Operator Short Learning Programme


1 Year (full-time)

Entry Requirements

Grade 10 Certificate; or National Certificate (Vocational) Level 2; or equivalent qualification OR Learners can apply for RPL entry into the Programme from the Academic Committee at Boston Head Office.

This programme is offered by Boston City Campus in the distance mode of education with support provided at Learner Support Centres. Apply to register at any Boston City Campus Learner Support Centre nationwide or online.

All modules are compulsory and must be passed.


Clear Speaking Voice | Friendly | Patient | Efficient

  • Windows*
  • Word Processing*
  • Spreadsheets*
  • Presentation Graphics*
  • Understanding the Internet*
  • Outlook*
  • Call Centre Operations*
  • Principles of Customer Service*
  • Business English*
  • Reception Skills*

*Formative Assessments are undertaken and the highest grade achieved in Formative Assessment is retained. The final grade is based on the Summative Assessment only. A maximum of one (1) additional supplementary assessment opportunity is provided for the Summative Assessment, which will be charged for.

Clear Speaking Voice | Friendly | Patient | Efficient
  • Ability to operate effectively in the workplace using a number of Windows-based end-user applications
  • Ability to communicate effectively
  • A sound knowledge of effective telephone techniques
  • Ability to understand the needs of the customer
  • Ability to capture information accurately


On successful completion the Learner will be issued a Boston Short Learning Programme Call Centre Operator

Ito RPL, on successful completion the Learner apply for admission to a Boston Short Learning Programme or an Occupational Qualification of which either has a Grade 11 Certificate or equivalent qualification as the entry requirement. Each submission is individually evaluated, hence neither admission nor advanced placement is assured.