Receptionist

YEAR ONE MODULES

Introduction to PC*
Windows*
Word Processing*
Understanding the Internet*
Outlook*

Reception Skills*
Principles of Customer Service*
General Office Practice*
Business English*

ASSESMENT STRATEGIES

*Formative Assessments are undertaken and the highest grade achieved in Formative Assessment is retained. The final grade is based on the Summative Assessment only. A maximum of one (1) additional supplementary assessment opportunity is provided for the Summative Assessment, which will be charged for.

PERSONALITY PROFILE

OUTCOMES

Ability to operate effectively in the workplace using a number of Windows-based end-user applications
Ability to receive visitors and screen calls
Ability to communicate effectively with customers
Familiarity with office routine procedures, filing and correspondence

ENTRY REQUIREMENTS

Grade 10 Certificate; or National Certificate (Vocational) L2; or equivalent qualification OR Learners can apply for RPL entry into the Programme from the Academic Committee at Boston Head Office

PROGRAMME CATEGORY

BOSTON SHORT LEARNING PROGRAMME

On successful completion the Learner will be issued a Boston Short Learning Programme Receptionist

FURTHER STUDY OPPORTUNITIES

Ito RPL, on successful completion the Learner apply for admission to a Boston Short Learning Programme or an Occupational Qualification of which either has a Grade 11 Certificate or equivalent qualification as the entry requirement. Each submission is individually evaluated, hence neither admission nor advanced placement is assured.

All modules are compulsory and must be passed.