Quick Facts

DHET Regulation 24(m)

DHET Regulation 24(q)

DHET Regulations 24(t) & 26A

Student official complaints and grievances must be lodged, and will be processed according to the procedures of the Institution.

If you submit an academic appeal or you are found guilty of a disciplinary offence you should follow the internal procedures for these matters prior todrafting and submitting an official complaint or grievance.

All matters including academic appeals, disciplinary procedures and requests/suggestions can immediately be processed as per the normalprocedures for contacting the Institution as set out in the Prospectus, Fact Sheets, Student Rulebook and displayed in the online LearningManagement Systems (LMS’s).

Once you feel that you have exhausted the normal procedures, all official complaints and grievances must be lodged with the Registrars or the Academic Head (as representatives of the management of the Institution) using the email address official@boston.co.za. You must, in the first instance, categorise your complaint in relation to the following institutional categories:

1. Quality of teaching and learning
2. Quality of facilities
3. Quality of general service delivery
4. Assessment judgments/outcomes

(Only after the internal adjudication of an academic appeal for a review of a mark)

1. Disciplinary sanctions

(Only after the internal procedures for minor or major disciplinary offences have been completed)

1. Refusal to write examinations
2. Certification
3. Refunds
4. Fees
5. Closure of the Institution without informing Learners
6. Unfair business practices
7. Infringement of the Bill of Rights
8. Other

Set out your official complaint or grievance in a straightforward written narrative supported by any evidence that has a direct bearing on theofficial complaint or grievance. After an investigation of the official complaint or grievance, the Institution will respond in writing, addressing thespecifics of your official complaint or grievance and any evidence that has a direct bearing on the official complaint or grievance.

In the event that the Student (the complainant) and the management of the Institution are unable to reach a mutually acceptable resolution, then the Institution will submit to the Registrar of Private Higher Education Institutions (PHEI’s) of the DHET:

1. A copy of the original letter of official complaint or grievance
2. A copy of the Institution’s written response to the official complaint or grievance
3. A report citing the reasons for the non-resolution of the official complaint or grievance and details of further action(s), if any,contemplated or undertaken by the Student or the Institution.

The Registrar of PHEI’s of the DHET may, at her/his discretion and depending on the circumstances of the official complaint or grievance, refer the Institution to the Consumer Protector or to any other organisation or agency for further advice and investigation.

DHET Regulation 24(m)

Credit Accumulation and Transfer (CAT) refers to the arrangement whereby the diverse features of both credit accumulations and credit transfer are combined to facilitate lifelong learning and access to the workplace. The recognition of credits for the purposes of transfer from one qualification to another is determined by the nature of the qualifications, the relationship between them, the nature, complexity, and extent of the curricula associated with the specific subjects to be recognised for exemption and/ or inclusion, and the nature of the assessment used. Any and all credits for an incomplete qualification may be recognised by the same or a different institution as meeting part of the requirements for a different qualification; or may be recognised by a different institution as meeting part of the requirements for the same qualification. A maximum of 50% of the credits of a completed qualification may be transferred to another qualification. Credits obtained from studies that do not lead to a full qualification (for example, non-degree studies) could count for credit accumulation.*

Boston allows students with completed credits from recognised education institutions in cognate (or similar) modules to apply for in-bound credit transfers. Credit transfers will only be considered if accompanied by full academic records with a statement of satisfactory or good conduct from the previous institution. Students interested in applying will be considered individually by the Academic Committee based at the Joint Head Office in Stellenbosch – see relevant section in the ‘Application for Admission Form’ online.

The Boston City Campus Head Office in Orange Grove, Johannesburg and regional branches, which serve as Support Centres for all programmes, offer student information, e-library access, computer laboratories, and related ICT networks/systems in addition to venues for invigilated assessments. The Joint Head Office in Stellenbosch serves an administrative and academic support function only.

Hours of operation, facilities and courses available may vary between Support Centre.

DHET Regulation 24(n)

Boston City Campus does not charge application fees. Rules and procedures and fees or charges pertaining to registration, tuition, textbooks and additional academic fees or charges (e.g. supplementary assessment fees, external examination fees, CAT application fees, RPL application fees, etc.) as well as rules and procedures, and fees or charges associated with deferral, cancellation, or withdrawal are set out in the Student Rulebook and/or Registration Contract or Programme Fact Sheets. In addition, the Office of the Registrar and Branch Managers are available for guidance and assistance.

DHET Regulation 24(o)

While a limited number of external and internal bursaries are awarded to exceptional candidates, there is no financial aid available to Studentsthrough the Institution other than extended payment terms. The Registrar: Administration and Branch Managers are available for guidanceand assistance.

The Institution will assist students with supporting information (e.g. in relation to the qualification and accreditation) in the event that aStudent wishes to apply to a financial institution for financial assistance in paying their tuition fees.

Irrespective of meeting the Minimum Entry Requirements for International Applicants, international students who do not hold a South African school leaving certificate must present a Grade 12 equivalence verification with endorsement for admission to Bachelor’s degree orDiploma or Higher Certificate study from the South African Matriculation Board. The Board can be contacted on +27-(0)10-591-4401/2 or applications@usaf.ac.za or visit he-enrol.ac.za

Students who have qualifications from international higher education institutions must present an equivalence certificate from the South African Qualifications Authority (SAQA) who can be contacted on +27-(0)12-431-5070 or customercare@saqa.org.za or visit http://www.saqa.org.za/index.php

International applicants may be required to provide proof of proficiency in English (TOEFL score of 550, or IELTSoverall band score of 6.0.) prior to admission to the qualification.

DHET Regulation 24(i)

English is the language of communication, instruction and assessment at Boston City Campus. Notwithstanding the Institution’s appreciation of the rich value of multiculturalism in South Africa and its impact on educational language policy, the Institution has selected a single language in terms of its language policy since it would be impracticable to select more than one language, given the small size of the Institution.

DHET Regulation 24(d)

Boston’s Mission is:

To provide quality and relevant education and training to all learners

Boston’s Pay-Off Line is:

Education. For life.

Boston’s objectives are to:

• Assist Learners in shaping their futures through guiding them in terms of the selection of learning programmes
• Align all learning programmes to the National Qualifications Framework (sub frameworks, standards and qualifications)
• Deliver quality tuition and assessment
• Improve staff development, loyalty and morale
• Work in national, sectoral and local contexts
• Reach company objectives
• Be responsive to changing environments
• Take accountability for our actions

DHET Regulation 24(j)

The Institution’s Higher Education Programmes are delivered in the distance mode. Students are encouraged to attend any of our regional branches, which serve both as Support Centres for these programmes and as venues for invigilated assessments.

Distance learning describes teaching and learning reliant on (asynchronous) learning materials delivered through texts and filmgraphics via learning management systems that can be accessed at a Boston Support Centre or off-site as long as the student has internet connectivity. Additionally, venues are provided for invigilated assessments.

The Institution’s Occupational Programmes and Short Learning Programmes are mostly delivered in the blended mode at any of the regional branches, which serve as Tuition Centres for these programmes.

Blended learning is technology-based training supplemented with texts and face-to-face training assistance and requiring the student’s attendance at a Boston Tuition Centre (at any of our regional branches). Additionally, venues are provided for invigilated assessments.

The Institution’s Digital Learning Badges are delivered in the online distance mode. Students are encouraged to attend any of our regional branches, which serve as Support Centres for these programmes.

Digital learning is exclusively facilitated by technology that provides students with some element of control over time, place, path and pace and is entirely delivered via learning management systems that can be accessed at a Boston Support Centre or off-site, as long as the student has internet connectivity.

DHET Regulation 24(v)

Boston is committed to the principles of access, redress, transformation and equal opportunity. Individual student requirements based on the disclosure of a disability is evaluated in confidence on a case-by-case basis to determine suitable provisioning of needs, as comprehensively as possible. The Institution reserves the right in the interest of the individual to provide relevant guidance and where so required referral or alternative placement. The Office of the Registrar is available to assist Students with further enquiries, also see relevant section in the ‘Application for Admission Form’ online.

DHET Regulations 24(n) & (s)

When registering at the beginning of each academic year, a Registration Contract (i.e. the enrolment contract) must be completed in full and must be signed by the student, their legal guardian (if necessary), the account payer, and the person providing financial surety for those payingthe tuition fees. The Registration Contract is a legally binding document and is restricted to a twelve (12) month cycle (at a time).

Once the Registration Contract has been signed, the account payer becomes liable for the registration, tuition and fees of the programmeregistered for, after a 7-day cooling-off period.

Refunds may be requested by submitting the request in writing and supported by an explanation of the circumstances leading to therequest for a refund. The Institution considers refund requests on a case-by-case basis and the decision to refund monies is at the absolute and sole discretion of the management of Boston City Campus.

Information pertaining to withdrawal from a programme once studies have commenced (i.e. cancellation) or pertaining to applications for deferral of studies are set out in the Registration Contract and/or the Student Rulebook. See also information under ‘Fees’.

DHET Regulation 24(h)

Recognition of Prior Learning (RPL) refers to the principles and processes through which the prior knowledge and skills of a person are made visible, mediated and rigorously assessed and moderated for the purposes of alternative access and admission, recognition and certification, or further learning and development. RPL may be used to grant access to a qualification programme, or advanced placement / exemption from modules. Exemption from modules do not translate to credits awarded and should be limited to no more than 50% of the modules. No more than 10% of a cohort of students in a programme should be admitted through RPL.*

Boston admits a small number of students through RPL. Applicants interested in applying through RPL will be considered individually by the Academic Committee based at the Head Office in Orange Grove, see relevant section in the ‘Application for Admission Form’ online.

* CHE. 2016. Recognition of Prior Learning, Credit Accumulation and Transfer, and Assessment.

DHET Regulation 24(u)

Boston has implemented procedures for safety and security in terms of the Health and Safety Act, 1993 (Act No. 52 of 1993). In the event of an incident, it is essential that Students are aware of the guidelines concerning safety and evacuation procedures.

Embarking on higher education studies is an exciting journey. It can also be a time of change and pressure that may lead to unexpected challenges that affect a Student’s academic performance and/or personal life. Student. Wellness@Boston is an initiative that offers non-therapeutic assistance for academic success and referrals for personal, social or career issues/concerns. The Office of the Registrar and Faculty are available to assist Students with accessing of these functions.

DHET Regulation 24(p)

Boston City Campus has appointed qualified and experienced lecturers and student advisors (higher education and occupational programmes) or training advisors (short learning programmes and digital learning badges) who provide suitable support to Students.

Student support services typically include career counselling, academic counselling, academic progression counselling and remedial academicinterventions. Students can contact lecturers any time via the learning management system, through e-mail, or alternatively book a telephonic, or Teams appointment. Face-to-face appointments can also be arranged but these will be by appointment only and will takeplace exclusively at the Head Offices in either Orange Grove, Johannesburg or Stellenbosch. In addition, Registrars, Faculty and Branch Managers are available to assist students in accessing student support services.

Certain occupational qualifications and short learning programmes require evidence of which is to be included in aPortfolio of Evidence. As part of the requirement, learners are obligated to find suitable employment.

Graduate Support Services consists of a range of complimentary value added services for all Boston graduates. Boston City Campus is committed to education and committed to both current and past students. These services aim to enhance the journey from post-school studiesinto the world of work by providing additional tools and coaching needed in seeking employment. Branch/Support Centre Managers areavailable to assist graduates in accessing these services.

DHET Regulations 24(a), (c), (e), (f), (k) and (I)

Boston City Campus (Pty) Ltd Reg. No. 1996/013220/07 (‘Boston’) is registered with the Department of Higher Education and Training as a privatehigher education institution under the Higher Education Act, 1997 (Act No. 101 of 1997). Registration Certificate No. 2003/HE07/002.

Boston’s Joint Head Offices in Orange Grove, Johannesburg and Stellenbosch are accredited in the distance mode of provision by the Higher EducationQuality Committee (HEQC) of the Council on Higher Education (CHE) for the following qualifications:

1. Postgraduate Diploma in Management
   • Dip. (Management)
   • SAQA ID 105040, NQF (HEQSF) Level 8, minimum Credits 128
   • Fully accredited

2. Bachelor of Commerce in Management Marketing
   • Com. (Management Marketing)
   • SAQA ID 88683, NQF (HEQSF) Level 7, minimum Credits 374
   • Fully accredited

3. Bachelor of Accounting
   • Acc.
   • SAQA ID 103057, NQF (HEQSF) Level 7, minimum Credits 396
   • Fully accredited

4. Bachelor of Commerce in Law
   • Com. (Law)
   • SAQA ID 104712, NQF (HEQSF) Level 7, minimum Credits 384
   • Fully Accredited

5. Bachelor of Social Science
   • Soc.Sci.
   • SAQA ID 108894, NQF (HEQSF) Level 7, minimum Credits 386
   • Fully accredited

6. Bachelor of Commerce in Human Resource Management
   • Com. (Human Resource Management)
   • SAQA ID 115958, NQF (HEQSF) Level 7, minimum Credits 372
   • Fully accredited

7. Diploma in Financial Accounting
   • (Financial Accounting)
   • SAQA ID 93597, NQF (HEQSF) Level 6, minimum Credits 374
   • Fully accredited

8. Diploma in Systems Development
   • (Systems Development)
   • SAQA ID 91923, NQF (HEQSF) Level 6, minimum Credits 364
   • Fully accredited

9. Diploma in Network Systems
   • (Network Systems)
   • SAQA ID 91921, NQF (HEQSF) Level 6, minimum Credits 364
   • Fully accredited

10. Diploma in Human Resource Management
    • (Human Resource Management)
    • SAQA ID 90719, NQF (HEQSF) Level 6, minimum Credits 366
    • Fully accredited

11. Diploma in Business Management
    • (Business Management)
    • SAQA ID 91922, NQF (HEQSF) Level 6, minimum Credits 374
    • Fully accredited

12. Diploma in Marketing Management
    • (Marketing Management)
    • SAQA ID 91924, NQF (HEQSF) Level 6, minimum Credits 390
    • Fully accredited

13. Diploma in Event Management
    • (Event Management)
    • SAQA ID 93877, NQF (HEQSF) Level 6, minimum Credits 374
    • Fully accredited

14. Higher Certificate in Advertising & Integrated Communication Practice
    • Cert. (Advertising & Integrated Communication Practice)
    • SAQA ID 90819, NQF (HEQSF) Level 5, minimum Credits 136
    • Fully accredited

15. Higher Certificate in Marketing Practice
    • Cert. (Marketing Practice)
    • SAQA ID 97230, NQF (HEQSF) Level 5, minimum Credits 122
    • Fully accredited

16. Higher Certificate in Business Management Practice
    • Cert. (Business Management Practice)
    • SAQA ID 97394, NQF (HEQSF) Level 5, minimum Credits 120
    • Fully accredited

17. Higher Certificate in HIV/AIDS Counselling & Management
    • Cert. (HIV/AIDS Counselling & Management)
    • SAQA ID 96711, NQF (HEQSF) Level 5, minimum Credits 140
    • Fully accredited

18. Higher Certificate in Human Resource Management Practice
    • Cert. (Human Resource Management Practice)
    • SAQA ID 101818, NQF (HEQSF) Level 5, minimum Credits 122
    • Fully accredited

19. Higher Certificate in Accounting Practice
    • Cert. (Accounting Practice)
    • SAQA ID 102038, NQF (HEQSF) Level 5, minimum Credits 122
    • Fully accredited

20. Higher Certificate in Hospitality Management Practice
    • Cert. (Hospitality Management Practice)
    • SAQA ID 102040 NQF (HEQSF) Level 5, minimum Credits 120
    • Fully accredited

21. Higher Certificate in Tourism and Travel Management Practice
    • Cert. (Tourism and Travel Management Practice)
    • SAQA ID 103056, NQF (HEQSF) Level 5, minimum Credits 122
    • Fully accredited

22. Higher Certificate in Logistics and Supply Chain Management Practice
    • Cert. (Logistics and Supply Chain Management Practice)
    • SAQA ID 109009, NQF (HEQSF) Level 5, minimum Credits 124
    • Fully accredited

23. Higher Certificate in Paralegal Practice
    • Cert. (Paralegal Practice)
    • SAQA ID 118171, NQF (HEQSF) Level 5, minimum Credits 138
    • Fully Accredited

24. Advanced Diploma in Adaptive Leadership
    • Dip. (Adaptative Leadership)
    • SAQA ID TBA, Level 7, minimum Credits 120
    • Fully Accredited

25. Higher Certificate in Game Design & Development Practice
    • Cert. (Game Design & Development Practice)
    • SAQA ID TBA, Level 5, minimum 130 credits
    • Conditionally Accredited

26. Higher Certificate in Web & User Interface Design Practice
    • Cert. (Web & User Interface Design Practice)
    • SAQA ID TBA, Level 5, minimum Credits 140
    • Conditionally Accredited

27. Higher Certificate in Financial Planning
    • Cert (Financial Planning)
    • SAQA ID TBA, Level 5, minimum Credits 130
    • Conditionally Accredited

Boston City Campus (Pty) Ltd Reg. No. 1996/013220/07 (‘Boston’) applied for registration with the Department of Higher Education andTraining as a private college under the Continuing Education and Training Colleges Act, 2006 (Act No.16 of 2006) as amended. The Institution is awaiting the outcome of the Registration Certificate.

Boston’s Joint Head Offices in Orange Grove, Johannesburg and Stellenbosch, and all Support Centres are accredited by the South African Board of People Practices (SABPP), a Quality Assurance Partner (QAP) of the Quality Council for Trades and Occupations(QCTO), for the following qualifications:

1. Higher Certificate in Commerce in Human Resource Management
   • Cert. (Commerce) (Human Resource Management)
   • SAQA ID 21081, NQF (OQSF) Level 5, minimum Credits 160
2. Higher Certificate in Commerce in Human Resource Development
   • Cert. (Commerce) (Human Resource Development)
   • SAQA ID 21080, NQF (OQSF) Level 5, minimum Credits 160
3. Higher Certificate in Commerce in General Management
   • Cert. (Commerce) (General Management)
   • SAQA ID 21079, NQF (OQSF) Level 5, minimum Credits 160
4. Higher Certificate in Commerce in Public Relations
   • Cert. (Commerce) (Public Relations)
   • SAQA ID 21084, NQF (OQSF) Level 5, minimum Credits 160
5. Diploma in Commerce in Public Relations
   • (Commerce) (Public Relations)
   • SAQA ID 21068, NQF (OQSF) Level 6, minimum Credits 240
   • The last date for first time enrolment on this qualification was 30-07-2020
   • For existing students, the final date for achievement of this qualification was 30-07-2022
6. Higher Certificate in Marketing
   • Cert. (Marketing)
   • SAQA ID 21086, NQF (OQSF) Level 5, minimum Credits 160
   • This curriculum is accredited with four (4) specialisations from which to choose:
     • (Specialisation Digital Music)
     • (Specialisation Social Media)
     • (Specialisation Sport)
     • (Specialisation Tourism)

7. National Certificate in Paralegal Practice in Human Resource & Employee Relations
   • Cert. (Paralegal Practice) (Human Resource & Employee Relations)
   • SAQA ID 97229, NQF (OQSF) Level 5, minimum Credits 131
   • The last date for first time enrolment on this qualification was 30-06-2021
   • The final date for achievement of this qualification is 30-06-2025
8. Certificate in Business Studies
   • (Business Studies)
   • SAQA ID 21059, NQF (OQSF) Level 5, minimum Credits 240
   • The last date for first time enrolment on the skills programmes was 31-12-2022
   • The final date for achievement of the skills programmes is 31-12-2023

9. Further Education and Training Certificate in Human Resource Management & Practices Support
   • Cert. (Human Resource Management & Practices Support)
   • SAQA ID 49691, NQF (OQSF) Level 4, minimum Credits 140
   • The last date for first time enrolment on this qualification was 30-06-2022
   • The final date for achievement of this qualification is 30-06-2025

10. Further Education and Training Certificate in Contact Centres Operations in Managing People
    • Cert. (Contact Centre Operations) (Managing People)
    • SAQA ID 93996 (94081), NQF (OQSF) Level 4, minimum Credits 132
    • The last date for first time enrolment on this qualification was 30-06-2022
    • The final date for achievement of this qualification is 30-06-2025

11. Further Education and Training Certificate in Business Administration Services in Employee Wellness
    • Cert. (Business Administration Services) (Employee Wellness)
    • SAQA ID 61595, NQF (OQSF) Level 4, minimum Credits 140
    • The last date for first time enrolment on this qualification was 30-06-2022
    • The final date for achievement of this qualification is 30-06-2025

Boston’s Joint Head Offices in Orange Grove, Johannesburg and Stellenbosch, and all Support Centres are accredited by the Institute of CertifiedBookkeepers (ICB), a Quality Assurance Partner (QAP) of the Quality Council for Trades and Occupations (QCTO), for the following qualifications:

• The last date for first time enrolment on this qualification was during 2020*
• For existing students, the final date for achievement of this qualification is 30-06-2025*

*Condition: the module Public Accounting Administration was passed in 2020

1. Further Education and Training Certificate in Bookeeping
   • Cert. (Bookkeeping)
   • SAQA IS 58976, NQF (OQSF) Level 4, minimum Credits 130
   • The last date for first time enrolment on this qualification was 30-06-2021
   • The final date for achievement of this qualifications is 30-06-2025
2. National Certificate in Bookkeeping
   • Cert. (Bookkeeping)
   • SAQA ID 58975 NQF (OQSF) Level 3, minimum Credits 120
   • The last date for first enrolment on this qualification was 30-06-2021
   • The final date for achievement of this qualification is 30-06-2025

All offerings that are not accredited by a Quality Council (QC) or its delegated bodies are non-credit bearing and are quality assured by theInstitutional Quality Advancement System (IQAS) of Boston City Campus (Pty) Ltd Reg. No. 1996/013220/07. These include Short LearningProgrammes and Digital Learning Badges.

1. Diploma in Office Administration
   • (Office Administration)
   • SAQA ID 35958, NQF (OQSF) Level 6, minimum Credits 360
   • The last date for first time enrolment on this qualification was 30-07-2021
   • The final date for achievement of this qualification is 30-07-2025

2. National Diploma in Financial Accounting
   • Dip. (Financial Accounting)
   • SAQA ID 20366, NQF (OQSF) Level 6, minimum Credits 280
   • The last date for first time enrolment on this qualification was 30-07-2021
   • The final date for achievement of this qualification is 30-07-2025

3. National Diploma in Technical Financial Accounting
   • Dip. (Technical Financial Accounting)
   • SAQA ID 36213, NQF (OQSF) Level 5, minimum Credits 251
   • The last date for first time enrolment on this qualification was 30-07-2021
   • The final date for achievement of this qualification is 30-07-2025

4. National Diploma in Public Sector Accounting
   • Dip. (Public Sector Accounting)
   • SAQA ID 20353, NQF (OQSF) Level 5, minimum Credits 137
   • The last date for first time enrolment on this qualification was during 2020*
   • For existing students, the final date for achievement of this qualification is 30-07-2025*

*Condition: the module Technical Public Accounting was passed in 2020

5. National Certificate in Public Sector Accounting
   • Cert. (Public Sector Accounting)
   • SAQA ID 20352, NQF (OQSF) Level 4, minimum Credits 120